๐ŸŽ iOS / iPhone ๐Ÿค– Android
๐ŸŽ iOS Guide

AR Troubleshooting Guide

Quick solutions for AR viewing issues

Updated: December 2024

โšก Quick Fixes

1Close Safari tabs โ€” hold tabs icon โ†’ "Close All"
2Force-close Safari โ€” swipe up, pause, swipe Safari away
3Use Safari only โ€” AR won't work in Chrome or in-app browsers
4Good lighting โ€” point at textured floor/table, not white walls
5Hold steady โ€” give it 5 seconds to detect surfaces

๐Ÿงช Test Your Device

First, check if AR works at all on your device using Apple's official models:

๐Ÿ” Device Diagnostic

Device โ€”
OS โ€”
Browser โ€”
AR Support โ€”

๐Ÿ›  Common Issues

  • Must use Safari โ€” not Chrome, Firefox, or in-app browsers
  • Copy link and paste directly into Safari
  • Check iOS 12+ is installed (Settings โ†’ General โ†’ About)
  • Move to a well-lit area
  • Point at textured surfaces (carpet, wood) not plain white
  • Avoid glass and mirrors
  • Slowly pan the phone to help it map the room
  • Close all Safari tabs and try again
  • Close other apps to free memory
  • Restart your iPhone
  • Ensure floor/surface is clearly visible
  • Move more slowly when scanning
  • iPhone 12 Pro+ has LiDAR for instant placement
  • Older phones need more time to detect surfaces
  • You may need to tap where you want the object
  • Give it 5-10 seconds in good lighting
  • iOS updates can cause temporary issues
  • Update to latest iOS version
  • Restart device and try again
  • iOS 15 had QR reader bugs โ€” use Safari directly