Android AR Troubleshooting Guide

⚡ Quick Fixes

1Use Chrome — AR works best in Chrome, not other browsers
2Install Google Play Services for AR — required for AR to work
3Close other apps — AR needs memory and processing power
4Good lighting — point at textured floor/table, not plain surfaces
5Move slowly — let your phone scan and map the environment

📦 Required: Google Play Services for AR

Android AR requires "Google Play Services for AR" (ARCore) to be installed. Without it, AR won't work.

📥 Install from Play Store

If you already have it installed, make sure it's updated to the latest version.

🧪 Test Your Device

Check if AR works on your device using Google's official test tool:

🔍 Device Diagnostic

Device —

Android Version —

Browser —

WebXR Support —

What happens when you try AR?

Did Google's test AR work?

Is Google Play Services for AR installed?

Additional details (optional)

🛠 Common Issues

This is usually a GLB file compatibility issue
Try closing Chrome and reopening the link
Make sure Google Play Services for AR is updated
Clear Chrome's cache: Settings → Privacy → Clear browsing data
If the issue persists, the 3D model may need to be re-exported

Install Google Play Services for AR
Use Chrome browser (not Samsung Internet, Firefox, etc.)
Check if your device supports ARCore: Supported devices list
Android 7.0 or newer is required

Grant camera permission to Chrome
Go to Settings → Apps → Chrome → Permissions → Camera → Allow
Close other apps using the camera
Restart your phone and try again

Move to a well-lit area
Point at textured surfaces (carpet, wood grain, patterned tile)
Avoid plain white walls, glass, or mirrors
Move your phone slowly to help it map the space
Try moving further back from the surface

ARCore requires specific hardware certification from Google
Check the official supported devices list
Requires Android 7.0 (Nougat) or later
Budget phones may not support AR
You can still view the 3D model without AR

Update Google Play Services for AR to latest version
Update Chrome to latest version
Free up device memory — close background apps
Restart your phone
If issues persist, try clearing Chrome data

📋 Android AR Requirements

Android Version 7.0+ (Nougat or newer)

Required App Google Play Services for AR

Recommended Browser Chrome

Device ARCore-certified device