AR Troubleshooting Guide

Quick solutions for AR viewing issues

Updated: December 2025

⚡ Quick Fixes

1Close Safari tabs — hold tabs icon → "Close All"
2Force-close Safari — swipe up, pause, swipe Safari away
3Use Safari only — AR won't work in Chrome or in-app browsers
4Good lighting — point at textured floor/table, not white walls
5Hold steady — give it 5 seconds to detect surfaces

🧪 Test Your Device

First, check if AR works at all on your device using Apple's official models:

🔍 Device Diagnostic

Device —
OS —
Browser —
AR Support —

🛠 Common Issues

  • Must use Safari — not Chrome, Firefox, or in-app browsers
  • Copy link and paste directly into Safari
  • Check iOS 12+ is installed (Settings → General → About)
  • Move to a well-lit area
  • Point at textured surfaces (carpet, wood) not plain white
  • Avoid glass and mirrors
  • Slowly pan the phone to help it map the room
  • Close all Safari tabs and try again
  • Close other apps to free memory
  • Restart your iPhone
  • Ensure floor/surface is clearly visible
  • Move more slowly when scanning
  • iPhone 12 Pro+ has LiDAR for instant placement
  • Older phones need more time to detect surfaces
  • You may need to tap where you want the object
  • Give it 5-10 seconds in good lighting
  • iOS updates can cause temporary issues
  • Update to latest iOS version
  • Restart device and try again
  • iOS 15 had QR reader bugs — use Safari directly

⚡ Quick Fixes

1Use Chrome — AR works best in Chrome, not other browsers
2Install Google Play Services for AR — required for AR to work
3Close other apps — AR needs memory and processing power
4Good lighting — point at textured floor/table, not plain surfaces
5Move slowly — let your phone scan and map the environment

📦 Required: Google Play Services for AR

Android AR requires "Google Play Services for AR" (ARCore) to be installed. Without it, AR won't work.

📥 Install from Play Store

If you already have it installed, make sure it's updated to the latest version.

🧪 Test Your Device

Check if AR works on your device using Google's official test tool:

🔍 Device Diagnostic

Device —
Android Version —
Browser —
WebXR Support —

🛠 Common Issues

  • This is usually a GLB file compatibility issue
  • Try closing Chrome and reopening the link
  • Make sure Google Play Services for AR is updated
  • Clear Chrome's cache: Settings → Privacy → Clear browsing data
  • If the issue persists, the 3D model may need to be re-exported
  • Grant camera permission to Chrome
  • Go to Settings → Apps → Chrome → Permissions → Camera → Allow
  • Close other apps using the camera
  • Restart your phone and try again
  • Move to a well-lit area
  • Point at textured surfaces (carpet, wood grain, patterned tile)
  • Avoid plain white walls, glass, or mirrors
  • Move your phone slowly to help it map the space
  • Try moving further back from the surface
  • ARCore requires specific hardware certification from Google
  • Check the official supported devices list
  • Requires Android 7.0 (Nougat) or later
  • Budget phones may not support AR
  • You can still view the 3D model without AR
  • Update Google Play Services for AR to latest version
  • Update Chrome to latest version
  • Free up device memory — close background apps
  • Restart your phone
  • If issues persist, try clearing Chrome data

📋 Android AR Requirements

Android Version 7.0+ (Nougat or newer)
Required App Google Play Services for AR
Recommended Browser Chrome
Device ARCore-certified device

Check if your device is ARCore-certified →